The NDPC is a DHS/FEMA training partner providing high-quality training to emergency responders throughout the United States and its territories under DHS/FEMA's Homeland Security National Training Program Cooperative Agreement. Preparedness is a shared, national responsibility requiring our active participation to prepare America to address its threats.

National Domestic Preparedness Consortium NDCP logo
NDCP NERRTC - Radio Dispatchers NDCP NERRTC - Hazmat NDCP Nevada Test Site NDPC Logo Nevada Test Site NCBRT Law Enforcement NCBRT First Responders - Fire

Course Details

Emergency Operations Center Operations and Planning for All-Hazards Events
NTED Course Number MGT-346
Length 24.00 hours
Delivery Mobile (Non-Resident)
Level Management and Planning
Continuing Education Credits 2.40
The Emergency Operations Center (EOC) Operations and Planning for All-Hazards Events course offers the participant training and practical experience with emergency management and decision-making skills necessary to effectively manage and EOC and the overall response to a large-scale Type 3 or 2 all hazards event utilizing the multi-agency coordination system (MACS). The course develops and reinforces the emergency management, situational awareness, planning, information management, resource management processes and decision-making skills for course participants. The course adapts existing emergency management [National Incident Management System (NIMS)/Incident Command System (ICS)] procedures to the unique requirements of EOC operations. Participants will learn the key functions and processes needed to effectively and efficiently manage EOC operations in a large-scale incident. Participants are coached by instructors from across the country who have emergency management experience in EOC operations. They use multi-agency coordination concepts, processes, and procedures and focus on key information management, resources coordination and situational awareness requirements within the EOC. The participants gain practical experience via scenario-based exercises that exercise the key processes taught in the course. Each participant gains a better understanding of the management requirements and skills necessary to effectively function as a member of an EOC during a large-scale event. Participants will respond to simulated expanding Type 3 incident that include mass fatalities, mass evacuations, and mass care of displaced citizens. Participants will communicate by radio with responders in the field and direct site security and search and rescue operations. These scenarios provide a truly unique opportunity to actually apply the skills necessary to work in an operational EOC.
At the conclusion of the course, the participant will be able to:
* Identify how entities within the Multi-Agency Coordination System (MACS) are interconnected during a response to any type of incident throughout all levels of response and government.
* Differentiate between the various functions and roles "of" and "within" an Emergency Operations Center (EOC).
* Discern how the choice of an EOC organizational model affects the performance of EOC functions and where they occur in the EOC.
* Perform the management functions of the MACS as utilized by the EOC.
* Perform the information management functions of the Multi-Agency Coordination System (MACS), utilized by the EOC.
* Perform the resource management functions of the Multi-Agency Coordination System (MACS), utilized by the EOC.
* Perform the planning functions of the Multi-Agency Coordination System (MACS), as utilized by the EOC.
* Operate within an EOC utilizing the functions within the MACS while supporting the response to a simulated large-scale incident.
* Distinguish how critical areas of managing an all hazards, high-consequence incident response are applied in practice.
NTED Prerequisites
Other Prerequisites
There are no mandatory course prerequisites other than what is required by the receiving states for ICS and NIMS training compliance. However, the student should be familiar with NIMS/ICS terminology and EOC general operations principles. Participants must be actively employed or tasked to work in an EOC. It is also expected participants will have at least an intermediate level of understanding of ICS and some experience in incident management. The following courses are highly recommended to be completed before class attendance: IS-701.a: National Incident Management System (NIMS), Multi-Agency Coordination System (MACS) and IS-775: Emergency Operations Center (EOC) Management and Operations.
Target Audience
Emergency Management, Emergency Medical Services, Fire Service, Healthcare, Hazardous Materials, Law Enforcement, Public Health, Public Safety Communications, Public Works
Mission Areas and Core Capabilities
Respond   -  Operational Coordination
Mitigate  -  Operational Coordination
Mitigate  -  Planning
Mitigate  -  Public Information and Warning
Mitigate  -  Community Resilience
Prevent   -  Intelligence and Information Sharing
Prevent   -  Operational Coordination
Prevent   -  Planning
Prevent   -  Public Information and Warning
Protect   -  Intelligence and Information Sharing
Protect   -  Operational Coordination
Protect   -  Planning
Protect   -  Public Information and Warning
Protect   -  Access Control and Identity Verification
Recover   -  Operational Coordination
Recover   -  Planning
Recover   -  Public Information and Warning
Recover   -  Infrastructure Systems
Respond   -  Planning
Respond   -  Public Information and Warning
Respond   -  Critical Transportation
Respond   -  Infrastructure Systems
Respond   -  Mass Care Services
Respond   -  Operational Communications
Respond   -  Public and Private Services and Resources
Respond   -  Situational Assessment
Training Certificate
Training Partner's Certificate of Completion
Contact Information
MGT-346 Emergency Operations Center Operations and Planning for All-Hazards Events
Jory Grassinger

National Domestic Preparedness Consortium (NDPC), 200 Technology Way, College Station, TX 77845 • Phone: 979-458-6065 • E-mail: • RSS Feed Click here to Download Adobe Reader to ensure functionality with the documents on this site