The NDPC is a DHS/FEMA training partner providing high-quality training to emergency responders throughout the United States and its territories under DHS/FEMA's Homeland Security National Training Program Cooperative Agreement. Preparedness is a shared, national responsibility requiring our active participation to prepare America to address its threats.

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Course Details

Public Information in an All-Hazards Incident
NTED Course Number MGT-318
Length 16.00 hours
Delivery Mobile (Non-Resident)
Level Management and Planning
Continuing Education Credits 1.60
The Public Information in an All-Hazards Incident course examines the role of public information in Weapons of Mass Destruction (WMD), terrorist, and all-hazards incident management and provides practical training in crisis communication techniques. This course focuses on the role of public information in WMD, terrorism, or all-hazards incident management; the information needs of the press and public in a crisis; and strategies for planning, conducting, and managing the crisis public information effort. In a major incident, it is of critical importance that community leaders, incident managers, and public information officers are prepared to communicate with the public through traditional and social media. This course is provided for those people within a jurisdiction whose duties may require them to interface with news media representatives during their community's response to a WMD, terrorism, or all-hazards incident. Course participants who would benefit from this training include a jurisdiction's key elected officials, public information officers, key department heads, key public health and medical personnel, first responders, and emergency management officials from both the public and private sectors. Upon successful completion of the course, participants will be able to manage the major elements associated with public information in an all-hazards incident.
At the conclusion of the course, participants will be able to:
* Describe the management of weapons of mass destruction, terrorism, and all-hazards incidents and the role of the public information function in such incidents.
* Assess the various news media environment and requirements in a weapons of mass destruction, terrorism, or all-hazards incident and how to effectively communicate emergency public information in the wake of such an incident.
* Describe the Communication Life Cycle in a weapons of mass destruction, terrorism, or all-hazards incident and the public information actions necessary for its management.
NTED Prerequisites
Other Prerequisites
To be eligible to attend, participants should be in a leadership or management position that might require them to communicate with the press or public in an emergency situation. This training applies equally to either elected or appointed officials, and can be utilized by persons serving in all emergency response disciplines. It is recommended that participants be familiar with the Incident Command System as outlined in FEMA Independent Study Program courses IS-100.b: Introduction to Incident Command System and IS-200.b: ICS for Single Resources and Initial Action Incidents.
Target Audience
Emergency Management, Other, Public Safety Communications
Mission Areas and Core Capabilities
Recover   -  Public Information and Warning
Mitigate  -  Operational Coordination
Mitigate  -  Planning
Mitigate  -  Public Information and Warning
Mitigate  -  Community Resilience
Mitigate  -  Threats and Hazard Identification
Prevent   -  Intelligence and Information Sharing
Prevent   -  Operational Coordination
Prevent   -  Planning
Prevent   -  Public Information and Warning
Protect   -  Intelligence and Information Sharing
Protect   -  Operational Coordination
Protect   -  Planning
Protect   -  Public Information and Warning
Recover   -  Operational Coordination
Recover   -  Planning
Respond   -  Operational Coordination
Respond   -  Planning
Respond   -  Public Information and Warning
Respond   -  Operational Communications
Respond   -  Situational Assessment
Training Certificate
Training Partner's Certificate of Completion
Contact Information
MGT-318 Public Information in an All-Hazards Incident
Steve Keim

National Domestic Preparedness Consortium (NDPC), 200 Technology Way, College Station, TX 77845 • Phone: 979-458-6065 • E-mail: • RSS Feed Click here to Download Adobe Reader to ensure functionality with the documents on this site